Best Price Policy
Best-Price Policy
We want you to pay the best price for genuine, Australian-approved defibrillators and accessories. If you find a lower advertised price on the same, in-stock item, we’ll match it.
What we match
We’ll match the price when the competitor offer is:
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The same brand and model (including version/pack size, e.g. pad type, battery kit, cabinet bundle).
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In stock and available for immediate purchase (no pre-order or back-order).
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New, genuine, and Australian-approved (TGA-listed where applicable).
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From an authorised Australian retailer selling in Australia, in AUD, and including GST.
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A like-for-like delivered price to your postcode (we include delivery and any handling on both sides).
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Publicly available (visible on the competitor website or current written quote).
What’s excluded
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Marketplace listings and peer-to-peer or auction sites (e.g. eBay, Amazon Marketplace, Gumtree, Facebook).
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Overseas sellers, grey imports, refurbished/second-hand, damaged or open-box items.
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Commercial tenders, government/education contract pricing, trade quotes, loyalty or membership pricing, coupon codes, gift cards, pricing errors or misprints.
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Clearance/stock liquidation events or bulk “commercial quantities”.
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Bundle offers that aren’t like-for-like (e.g. different cabinet type, different pad/battery kit, different signage or accessories).
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Service inclusions that change the offer (e.g. installation or on-site training) unless our quote includes the same inclusions.
How to claim
Email sales@stayingalivehealth.com.au with:
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A link to the competitor page (or their formal quote on letterhead).
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Your delivery postcode.
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The product you want to buy from us.
We’ll verify the details and send you a price-match payment link. If you’ve already placed your order with us the same day, contact us and we’ll refund the difference.
Tip: For bundles, share the competitor link(s) and we’ll line up the exact inclusions (AED model, cabinet type, pads, battery, signage, rescue kit) so it’s apples-to-apples.
Online orders
You can also use the Enquiries button or live chat during business hours. Once verified, we’ll issue a discounted invoice or a one-time checkout link that reflects the match.
Timing
Claims are best made before you purchase or within 7 days of your order with us. The competitor price must be available and verifiable at the time we check it.
Extra Details
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We reserve the right to limit quantities to reasonable household or business needs.
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Like-for-like means same model number and configuration, same condition, and same delivery timing.
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Where a competitor price includes installation or training, we’ll compare on the full, like-for-like delivered and serviced total.
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If the competitor withdraws or changes the offer before we verify it, we can’t match it.
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We may ask for proof that the competitor has stock available for immediate dispatch.